Check-in is at 3pm, Check-out is by 11am. If there is sufficient time to accommodate a late check-out, we will be happy to arrange it as a complimentary gesture.

Yes – There are a multitude of bars, shops and restaurants within a quick walk into Tulum Town, which spans about 1.5 miles long. Ask us for a list of local favorites 

Located 2 blocks away from Avenue Kulkulkan, getting to the beach is an easy drive of approximately 10 minutes. Tulum’s beach road spans 6.5 miles long from the ruins to the entrance of the biological reserve. Exact travel time will depend on your destination and traffic. Most popular spots can be reached within 15-20 minutes.

Yes – Within a short distance, you will find a multitude of Cenotes, the Kaan Luum Lagoon, Tulum Archaeological Zone, Sian Ka’an Biosphere, Snorkeling, Scuba Diving & Kitesurfing.

This is personal question depending on your itinerary and activity level. Our concierge can order all local taxis if you don’t feel like driving or have a larger group, while a car rental offers freedom if you are traveling with a smaller group. For more active guests who want to explore on their own, we can arrange ATV’s, scooters and bikes to be delivered and picked up from the house.

We accept pets on a case-by-case basis, with an additional security deposit. Please send us information about your pet prior to booking, so we can determine if it’s a good fit.

You can check our cancellation policy here Cancellation Policy